Understanding Healthcare

Talking to Your Doctor: Play an Active Role

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To get the most out of your health care, take an active role. This means thinking of every doctor as a partner in your care. Below are things you can do to help that partnership go smoothly.

Person talking with doctor.


Tell the truth

To get the best possible care, you need to be honest with your doctor.


Talk about things that affect your health

Your doctor has a limited amount of time to spend with you. If you can't discuss all your concerns, schedule a follow-up visit.


Don’t be afraid to talk about sensitive subjects

Keep in mind that your doctor is used to talking about personal matters.


Stay focused

Try to be in the moment and not think about what your doctor said 5 minutes ago or what you will say next.


Take notes

When you write down what you hear, you listen more carefully. You don't have to write down each word your doctor says. Just write down the main points. Bringing a family member or friend to take notes may be helpful. Ask your doctor if you can record your conversation.


Look at your doctor

Making eye contact shows you're listening. And it helps you get more out of the discussion.


Repeat back

Say something like “What I hear you saying is...” This shows you're listening and understanding. And it gives your doctor a chance to correct any mistakes.


Keep all your appointments

If you can't make it, call as soon as you know.


Be on time

When a patient is late for an appointment, it can throw the doctor and their staff off schedule.

Call your doctor if you're going to be late. Ask if it's okay to come late, or if you should reschedule.


If you're having a medical test, follow your doctor’s instructions

For some medical tests, you need to not eat or drink (called fasting) for a certain period of time before the test. For others, you need to take medicine. Be sure you understand how you need to get ready for your medical test.


Do what your doctor asks

Your doctor may give you instructions about things such as medicine use, tests, diet, or exercise.


If you can’t follow your doctor’s instructions, be sure to speak up

Whether your medicine makes you sick or you can't give up junk food, let your doctor know. Together, you may be able to solve the problem.


Talk about over-the-counter medicines

If you're receiving treatment, ask your doctor which over-the-counter medicine you can take.


Take prescription medicines as instructed

Know the name of your medicines, why you need to take them, and how long you need to take them. Any side effects should be reported. Ask if there's another treatment you could try instead of medicine. If adding a new medicine, ask if you really need another medicine. Don't take more or less than your doctor prescribed. Don't stop taking your medicine without talking to your doctor first.


Make sure your primary doctor is kept up-to-date

If you're seeing a specialist, ask them to let your primary doctor know how you're doing.


Ask your doctor how to contact them

Find out if there are certain times during the day when your doctor takes phone calls, or if they prefer a different way to communicate. Ask who to call if you need an answer right away.

© 2000-2026 The StayWell Company, LLC. All rights reserved. This information is not intended as a substitute for professional medical care. Always follow your healthcare professional's instructions.

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